1.1. These Terms and Conditions apply to all care, refurbishment, cleaning, and repair services provided by Fortin Hats Australia (“Fortin Hats”, “we”, “us”, or “our”). 

1.2. By submitting an item for service, you (“the customer”) acknowledge that you have read, understood, and agreed to these Terms and Conditions. 

 2.1. Fortin Hats provides services including but not limited to cleaning, steaming, blocking, reshaping, refurbishment, replacement of components, and other hat-related work. 

2.2. We will use our professional judgement and reasonable efforts to ensure services are carried out to a high standard suitable to the nature and condition of each item. 

 3.1. You acknowledge that hats submitted for repair or cleaning may be subject to inherent risks due to age, wear, and the condition of materials, including but not limited to felts (fur, wool, or blends), leather, suedes, linings, and trims. 

3.2. We are not responsible for: 

• Weaknesses or latent defects not reasonably apparent before service, 

• Perished or degraded components that may fail during service, 

• Minor shrinkage or shape changes resulting from the cleaning or drying process. 

 

3.3. We do not guarantee full removal of stains, odours, or restoration of colour and shape to a brand-new condition. 

4.1. All services are undertaken at the customer’s risk. 

4.2. Fortin Hats accepts no liability for: 

• Damage due to normal wear and tear, 

• Shrinkage or change in fit post-cleaning, 

• Damage resulting from perished or fragile materials, 

• Any loss or failure that arises from circumstances beyond our reasonable control. 

 

4.3. In the event that a component fails or deteriorates during the process, we reserve the right to: 

• Provide a quotation for replacement of the component, or 

• Halt the repair and return the item without further liability.